An employee approaches his supervisor regarding sexual harrassment by a co-worker at his office. They struggle to find a way to work together to appropriately deal with the complex issues of workplace harrassment.
You will learn:
. Emotional intelligence enhances negotiation
. Negotiation requires respectful communication
. Negative emotions can distort communication
. Being compassionate in conflict is important
. Being tough on the problem requires empathy too
. Empathy is easier when one party is not part of the problem
. Concessions not required nor recommended
. Tone of voice, choice of words, body language matter
. Compassion does not imply agreement
. Shows ability to sit in other party's chair
. Meets the universal human need: to be heard
. Technique may result in parties' future harmony
. Important process component in all negotiations
. Framing of questions, statements are the key
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